Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes your name, email address, phone number, company information, and payment details when you subscribe to our services.

We also automatically collect certain information when you use our AI call agent platform, including call logs, conversation transcripts, usage patterns, and technical data such as your IP address, browser type, and device information. This data helps us improve our services and provide you with a better experience.

Additionally, we may collect information from third-party sources, such as business partners and publicly available databases, to enhance the information we have about you and improve our service offerings.

We use the information we collect to provide, maintain, and improve our AI call agent services. This includes processing your calls, training our AI models to better understand and respond to conversations, and personalizing your experience based on your preferences and usage patterns.

Your information also enables us to communicate with you about your account, respond to your inquiries, send you technical notices and security alerts, and provide customer support. We may also use your contact information to send you promotional communications about new features, products, or services that may interest you.

We use aggregated and anonymized data to analyze trends, measure the effectiveness of our services, and conduct research to develop new features and improve our AI technology. This data cannot be used to identify you personally.

We do not sell your personal information to third parties. We may share your information with service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process. We may also share information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your personal information.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure server infrastructure, regular security audits, and access controls that limit employee access to your data.

Our AI call agent platform uses end-to-end encryption for all voice communications and stores conversation data in secure, SOC 2 compliant data centers. We regularly test our systems for vulnerabilities and update our security practices to address emerging threats.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying you and relevant authorities in the event of a data breach that affects your information.

You have the right to access, correct, or delete your personal information at any time. You can update your account information by logging into your dashboard or contacting our support team. If you wish to delete your account, we will remove your personal information from our active databases, though some information may be retained in our archives for legal or business purposes.

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or by adjusting your notification preferences in your account settings. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Depending on your location, you may have additional rights under applicable data protection laws, such as the right to data portability, the right to restrict processing, and the right to object to certain uses of your data. To exercise any of these rights, please contact us using the information provided below.

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. Cookies are small data files stored on your device that help us improve our services and your experience on our website.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. We also use analytics tools like Google Analytics to understand how visitors interact with our website, which helps us improve our content and user experience.

You can control cookies through your browser settings and other tools. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our services may not function properly if you disable cookies.

Our services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our platform.

We integrate with various third-party services to enhance our AI call agent functionality, including CRM systems, telephony providers, and analytics platforms. When you connect these services to your Hyperion account, you may be sharing information with those third parties according to their own privacy policies.

Some third-party services may collect information directly from you when you use our platform. For example, our payment processor collects your payment information directly and is responsible for protecting that information according to their own privacy policy.

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will work with you to ensure that any such information is promptly removed from our systems.

We encourage parents and guardians to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing their children never to provide personal information through our services without permission.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy and post the updated policy on our website.

If we make material changes to this Privacy Policy, we will notify you by email or through a prominent notice on our website prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you should stop using our services and contact us to delete your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Hyperion Technologies, Inc. Attn: Privacy Team 123 Innovation Drive, Suite 400 San Francisco, CA 94105 Email: privacy@hyperion.ai Phone: 1-800-HYPERION

For data protection inquiries in the European Union, you may also contact our EU representative at eu-privacy@hyperion.ai. We will respond to your inquiry within 30 days and work with you to address any concerns about how we handle your personal information.